Refund policy
REFUNDS AND RETURNS
If you would like to return an item to CALLI, you must contact us within 30 days of delivery of your item
LOVE-IT-GUARANTEE
OUR 100% "LOVE-IT" GUARANTEE: Try CALLI subscription orders completely risk-free! We believe strongly in the value of CALLI and want you to be satisfied with your subscription order. If you don’t absolutely love it for any reason, we’ll give you a full refund for one opened (1) bag of coffee on your first subscription order only. If you order and open two (2) of the same item, e.g. two (2) opened bags of coffee, you can only receive a refund on one (1) of those opened bags. No questions asked! A few things to keep in mind. You must let us know within 30 Days of the date of your delivery or we will not be able to accept your refund request. No exceptions. The Love-It-Guarantee applies only to your first subscription order and not to one-time purchases.
Simply follow these steps:
Let us know by one of the following methods that you'd like a refund, and which item you'd like to return:
- Emailing us at: support@drinkcalli.com
- Direct messaging us at: @callicoffee.co on Instagram or Facebook
- Whatsapp us at: +65 9059 6747
If you have not contacted us within 30 days of delivery of your item to initiate a return, your item will NOT be refunded. CALLI is not responsible for duplicate orders placed by the customer online.
If a shipment is returned to us as undelivered you may either request a full refund for the products ordered, OR we can reship the order with no additional shipping fee.